Frequently Asked Questions
Everything you need to know about our gear and services.
What is the warranty on Sandpiper of California products?
We stand behind our gear with a limited lifetime warranty that covers defects in materials and workmanship for the original purchaser.
How long does shipping typically take?
Orders are generally processed within 1-2 business days. Standard shipping within the continental U.S. typically arrives in 3-7 business days.
What is your return policy?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Are your backpacks and bags water-resistant?
Many of our products are made from rugged, high-denier fabrics that offer significant water resistance, though they are not fully waterproof unless otherwise specified.
Do you offer international shipping?
Currently, we ship to the United States and APO/FPO addresses. Please contact our support team for specific inquiries regarding international destinations.
How should I clean and maintain my SOC bag?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry, as this can damage the fabric coatings and hardware.